West Ham United co-owner David Sullivan has been upset by "negative campaigning" against the Hammers following their move from Upton Park to the London Stadium.
Things have been tough on and off the pitch with the club winning only once in their opening seven games of the Premier League season and games at their new home marred by crowd unrest and allegations of fighting among supporters.
But Sullivan has attempted to show things from a different perspective by addressing West Ham fans directly.
"I have to say I am getting increasingly fed up with the negative campaigning against the stadium by some sections of the media," he wrote on the club's official website. "I find it particularly galling when the journalists who are writing these skewed opinions have not even been to the stadium!
"Reading some write ups they give a very different impression of the stadium to that which is being reported by people who have actually been there.
"To put it into perspective at the Middlesbrough game there were five arrests - ALL outside the stadium in the public park. It has not yet been confirmed which of these supporters are West Ham United fans.
"However, I fully accept that's too many and we are in the process of identifying and banning these supporters in line with our zero tolerance policy.
"I prefer to listen to the hundreds and hundreds of emails I am getting from supporters who love the new stadium, love that we have made football affordable, and I am very proud that we have 25,000 families inside the stadium, many new to football - this is the future of West Ham's support and this is the reason we made the move in the first place.
"Things will calm down shortly and it will all be helped when we start to win a few games."